LAST REVISED: 29/08/2019
This Cookies Policy (“Policy”) describes the different types of cookies and similar technologies that are used on the site where this policy appears (“Website”). We may change this Policy at any time. Please see the “LAST REVISED” legend at the top of this page to see when this Policy was last revised. Any changes in this Policy will become effective when we make the revised Policy available on or through the Website.
A. What are Cookies?
Web Cookies are small pieces of data stored by your browser on your computer or mobile device. They are used to improve the service on the Website. The information stored in the cookies can, for example, be used to manage your shopping cart, to remember your username and preferences you have selected, or to recognize you when you visit the Website again.
Most browsers are set to accept cookies automatically. Nonetheless, if you wish, you can block or delete cookies (for details see section C). However, if you do so, some areas of the Website may no longer function properly.
B. Which Cookies are used?
Cookies may be (i) first party cookies, served directly by us to your device, or (ii) third party cookies, served by a third party on our behalf. Cookies placed by a different party than Samsonite, are called third party cookies. These cookies may “follow” you through various websites and for a longer period of time. The third parties placing these cookies may be suppliers who partner with us to deliver our Website, companies that participate with us in affiliate marketing programs and other third parties. For example, social media cookies (such as YouTube, Facebook or Twitter cookies) that collect information about social media usage. We use social media cookies to integrate social media sharing tools into our Website and to measure the effectiveness of these sharing tools. We use third party cookies to help us analyze our websites and their use, and to enable tailored advertising.
a) Essential Cookies - Essential cookies enable you to navigate the Website and to use its services and features. Without these absolute necessary cookies, the Website will not perform as smoothly for you as we would like it to and we may not be able to provide the website or certain services or features.
Some examples of essential cookies:
- dwac_*: SalesForce commerce cloud Analytics cookie that stores the session ID of the user session. This session cookie expires when you exit the browser.
- dwsecuretoken_*: a cookie issued when a customer uses HTTPS. This cookie expires when you exit the browser.
- Cqcid: hashed ID for an unregistered shopper. This cookie expires when you exit the browser.
- Cquid: hashed ID for a known shopper. This cookie expires when you exit the browser.
- Dwsid: this cookie stores the session ID for a customer to find an already created basket. This session cookie expires when you exit the browser.
- Sid: stores the session ID for a customer. This session cookie expires when you exit the browser.
b) Preference Cookies - Preference cookies collect information about your choices and preferences, and allow us to remember language or other local settings and customize the Website accordingly. These cookies allow us to provide a more personalized experience.
Examples of Preference Cookies we use:
We use Google Maps on our “Stockist locator” page and “Repair center” page to provide detailed information on how to locate our stockists and repair centres:
- ID: a unique identifier used by Google applications to store user preference information. This cookie expires after 10 years from set/update.
- PREF: the PREF cookie stores your preferences and other information, in particular your preferred language (e.g. English), how many search results you wish to have shown per page (e.g. 10 or 20), and preferred zoom level. This cookie expires after 10 years from set/update.
c) Analytics Cookies – Analytics cookies collect information about your use of the Website and enable us to improve the way it works. Analytics cookies such as used by Hotjar show us which are the most frequently visited pages on the Website, help us record any difficulties you have with the Website, and show us whether our advertising is effective or not. This allows us to see the overall patterns of usage on the Website, rather than the usage of a single person. We use the information in aggregate form to analyse Website traffic and perform statistical analyses of the collective characteristics and behaviour of our visitors by measuring demographics and interests regarding specific areas of the Website, but we do not examine this information for individually identifying information.
Examples of Analytics Cookies:
- utma: contains a unique and anonymous identifying ID, which allows us to ensure that subsequent visits to our website are recorded as belonging to the same (unique) visitor. This cookie expires after 2 years from set/update.
- utmb: used to establish and continue a unique user session. Each time you request another page from the website the cookie is updated to expire after 30minutes from set/ update.
- utmc: works with __utmb to determine when to create a new session for a website visitor. This is a session cookie and expires when you exit the browser.
- utmz: tracks how you found us and is used to calculate traffic and navigation within the website. This cookie expires after 6 months from set/ update.
- utmv: relates to custom reporting segments, a feature which we occasionally use on Google Analytics. This cookie expires after 2 years from set/ update.
Full details of the cookies which Google Analytics uses can be found in Cookies & Google Analytics in documentation for Google's Analytics tracking code.
d) Targeting and advertising Cookies or similar technologies - These are mainly used to deliver adverts more relevant to your personal interests. This is called “retargeting”. This means cookies, pixels or plugins that are usually placed by carefully selected advertising networks (e.g., banner advertising) based on your browsing behavior on the Website may be offered to you when you visit other websites participating in the advertising network.
Examples of Targeting and advertising cookies and similar technologies:
- Google DoubleClick ID cookie: these cookies analyze audience behavior on our website to improve website design, content and serve better advertising to customers through remarketing practices. They expire in Double Click after 1.5 years.
- VISITOR_INFO1_LIVE: A You Tube cookie that measures your bandwidth to determine whether you get the new player interface or the old. This cookie expires after 8 months from set/update.
- use_hitbox: The use_hitbox cookie increments the ‘views’ counter on the YouTube video. This cookie expires at the end of the session.
- YSC: This cookie is set by the YouTube video service on pages with embedded YouTube video. This cookie expires at the end of the session.
- Facebook plug-ins help us market our business using the Facebook Social Network. The ‘Like Box’ plugin for example detects whether you have "Liked" our Facebook page and uses this information to present either a "Like" button or a "You Like this" message with various other associated details from Facebook. If you are not logged in to Facebook, no cookies should be served. If you are logged in to Facebook, the plugin creates and/or updates a series of third-party cookies. We use the Facebook plugins on the basis that Facebook adheres to its data use policy - see http://www.facebook.com/about/privacy/ for more information.
- Facebook ‘pixel’: the Facebook pixel is an analytics tool that allows us to measure the effectiveness of social advertising.
a) Adobe Flash:
The Website may offer video content that can only be viewed using Adobe Flash Player. Adobe uses Flash cookies to help improve your experience as a user. Please note that, unlike conventional cookies, Flash cookies can only be deactivated or deleted using the Adobe Flash Player settings, not in the browser settings. Please bear in mind though, that if you disable Flash cookies, you will be unable to access certain types of content on the Website.
b) Pixel tags:
Pixel tags (also known as web beacons and clear GIFs) are used to, among other things, track the actions of users of the Website, measure the success of our marketing campaigns, and compile statistics about usage of the Website and response rates. As mentioned above we use Facebook plugins and the Facebook pixel.
c) Browser or Device information:
Certain information is collected by most browsers or automatically through your device, such as your Media Access Control (MAC) address, computer type (Windows or Mac), screen resolution, operating system name and version, device manufacturer and model, language, Internet browser type and version, and the name and version of the Website you are using. We use this information to ensure that the Website functions properly.
d) Physical Location:
We collect the physical location of your device by, for example, using satellite, cell phone tower, or WiFi signals. We use your device’s physical location to provide you with personalized location-based services and content. We also share your device’s physical location, combined with information about what advertisements you viewed and other information we collect, with our marketing partners to enable them to provide you with more personalized content and to study the effectiveness of advertising campaigns. In some instances, you can allow or deny such uses and sharing of your device’s location, but if you do, we and our marketing partners may not be able to provide you with the applicable personalized services and content.
e) Device Fingerprinting:
To be able to offer you content that we believe may interest you based on your activity on the Website, and for fraud prevention and authentication purposes, we may also use other technologies that are similar to cookies. For example, we may gather device attributes and combine information collected by most browsers or automatically through your device to create a unique ID that identifies your browser or device to us with reasonable certainty. In this context we may collect, use, and combine the following information:
- Number of visits
- Last visit
- First visit
- External IP address
- Internal IP address
- Screen resolution
- Geolocation (latitude/longitude based on IP address)
- Device performance benchmark
- Device bandwidth benchmark
- Device user-agent (browser type, version)
- Device capabilities (Modernizer string for browser capabilities)
- Device operating system
- Device plugins installed
- Browser language
- Flash enabled or disabled
- Device time on file
- Keywords used if coming from search engine
- Pages visited
- Length of visit
- Referral page
- Mouse cursor position
- Mouse clicks
- Page scroll position
D. What are your choices of opting-out.
To learn more about cookies and how to manage or delete them, simply visit allaboutcookies.org and the help section of your browser. In the settings for browsers, such as Internet Explorer, Safari, Firefox or Chrome, you can set which cookies to accept and which to reject. Where you find these settings depends on which browser you use. Use the "Help" function in your browser to locate the settings you need. The browser settings can be used to, for example, block cookies in general or only those of specific websites. Most browsers also offer the option of only blocking third party cookies. Be aware that blocking or deleting cookies could result in your being unable to access some areas of the Website or may cause some of their features to not function properly.
You can find more information about deleting cookies on the most common browsers by following the relevant links below:
- Internet Explorer (http://support.microsoft.com/kb/278835)
- Firefox (http://support.mozilla.org/en-US/kb/delete-cookies-remove-info-websites-stored)
- Chrome (http://support.google.com/chrome/bin/answer.py?hl=en&answer=95647)
- Opera (http://www.opera.com/browser/tutorials/security/privacy/)
- Safari (http://support.apple.com/kb/PH5042)
- Safari for iPad and iPhone (http://support.apple.com/kb/HT1677)
To opt out of our use of Google Analytics you may wish to consider using the Google Analytics Opt-out Browser Add-on.
Other Data Subject tools include Google’s ads settings, and ads opt-out.
To permanently opt out of Google's DoubleClick cookie, which is Google's main advertising cookie, you can install its DoubleClick opt-out add-on. Once installed, even if you clear all your cookies and restart your browser, it will prevent the DoubleClick cookie from being saved to your browser.
You can also visit www.networkadvertising.org to identify the NAI members that may have placed an advertising cookie file on your computer.
You may also want to visit www.youronlinechoices.com or www.youradchoices.com to learn how to opt out of customized advertisement. Your mobile device may allow you to limit the sharing of information for retargeting purposes through its settings.Please be aware that opting out of an online advertising network does not mean that you will no longer receive or be subject to online advertising or marketing analysis. It means that the network from which you opted out will no longer deliver ads tailored to your web preferences and browsing patterns.
The procedure for deleting or blocking cookies depends on the specific browser that you use. The browser settings can be used to, for example, block cookies in general or only those of specific websites. Most browsers also offer the option of only blocking third party cookies. We should point out, however, that blocking or deleting cookies could result in your being unable to access some areas of the Website or may cause some of their features to not function properly. For more details on cookie settings, please see your browser's help menu.
If you want to clear all cookies left behind by the websites you have visited, here are links where you can download three programs that clean out tracking cookies:http://www.lavasoftusa.com/products/ad-aware_se_personal.php